Privacy Policy

Introduction

Phan Endodontic Partners ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website phanendo.com and when you receive services at our practice.

Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, and mailing address
• Appointment Information: Preferred appointment times, reason for visit, and referring dentist
• Health Information: Medical history, dental history, insurance information, and treatment records (Protected Health Information under HIPAA)
• Communications: Messages sent through our contact forms or email

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• IP address (anonymized)

How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments
• Provide dental treatment and care
• Communicate with you about your treatment
• Process insurance claims and billing
• Respond to your inquiries
• Send appointment reminders
• Improve our website and services
• Comply with legal obligations

HIPAA Compliance

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with HIPAA regulations:

• We maintain physical, electronic, and procedural safeguards to protect your PHI
• We limit access to your PHI to authorized personnel
• We will not use or disclose your PHI without your authorization except as permitted by law
• You have the right to access, amend, and receive an accounting of disclosures of your PHI

A complete Notice of Privacy Practices is available at our office and upon request.

Information Sharing

We do not sell your personal information. We may share your information with:

• Healthcare Providers: Your referring dentist or other providers involved in your care
• Insurance Companies: To process claims and verify coverage
• Service Providers: Third parties that help us operate our website and practice (bound by confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights

Website Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure form submission
• Regular security assessments
• Limited access to personal information

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience. You can control cookies through your browser settings. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (anonymized data)

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Request a copy of your health records

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 through our website. Treatment of minor patients requires parental or guardian consent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Phan Endodontic Partners
23451 Madison St., Suite 210
Torrance, CA 90505
Phone: (310) 378-8342
Email: office@phanendo.com

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). However, the CCPA contains exemptions for personal information collected, processed, sold, or disclosed pursuant to HIPAA. Most of the personal information we collect about patients is subject to HIPAA rather than CCPA.

For non-health information, California residents may request to know what personal information we collect and how it is used, request deletion of personal information, and opt out of the sale of personal information (we do not sell personal information).